Refund Policy
Marvuni - Company & Contact Information
Company Name
Luoyang Fengshu Network Technology Co., Ltd.
Legal Representative
Luo Zhiyin
Company Address
Room 805, Unit 2, Building 5, Jiahui City Community, No.1 Bitao Road (High-tech Zone), Luoyang Area, China (Henan) Pilot Free Trade Zone
Support Email
service@marvuni.com
Contact Phone
+86 136 2700 6233
Business Hours (UTC+8)
Monday–Friday, 9:00 AM–6:00 PM
Main Product Category
Electronic Products
1. Eligibility for Refunds
You may request a refund within 30 calendar days after receiving your order if the product is defective, damaged during transit, or does not match the product description. The item must be unused and kept in original packaging to qualify.
2. Refund Process
To apply for a refund, please send an email to service@marvuni.com with your order number and photos of the product issue. Our team will review your request within 2–3 business days.
Approved refunds will be returned to your original payment method. Refund processing time depends on your payment provider, usually 5–10 business days.
3. Non-refundable Cases
- Products damaged by improper use, modification or self-disassembly
- Items past the 30-day refund window
- Orders cancelled after shipment has been dispatched
Refund Support: service@marvuni.com, Monday-Friday 9:00AM - 6:00PM UTC+8